Patient Support Services
With financial assistance to patients,
we help them deal with the rising costs of healthcare
Oakridge Patient Support Services helps patients find coverage options and other financial assistance to help deal with the rising costs of healthcare. Our expertly-trained patient advocates work on-site in your hospital to identify and match eligible patients with federal, state and other third-party coverage, including options under the Affordable Care Act. Our counselors provide professional guidance and advocacy throughout the process, working to make sure your patients feel comfortable and understand coverage benefits and financial obligations. Patients , even after they have gone home, can reach out to our Patient Advocacy Support center for assistance in completing enrollments and address additional concerns. In return, you are able to get in front of potential accounts receivable risks, while increasing patient satisfaction. Being an advocate for your patients helps increase patient loyalty.
Patient Advocates work on-site at the point of care to identify and match eligible self-pay and underinsured patients with federal, state and other third-party coverage, including options under the Affordable Care Act.
Manage all aspects of your charity care/financial assistance program including submitting applications, assisting eligible patients through the application process, coordinating online fundraising for uninsured/underinsured patients, and documenting community benefit hours associated with eligibility programs to assist with your annual reporting.
Help your charity care-eligible patients identify and apply for federal, state, local and private assistance for housing, food, social services, childcare and unemployment benefits.
Analyze trends, share best practices and make recommendations to improve the effectiveness of your charity care/financial assistance program and help you demonstrate the benefits of your community commitment.
Provide personalized patient consultations to develop payment plans for the patient responsibility portion of both scheduled care and emergency visits, consistent with your commitment to providing emergency screening and care regardless of ability to pay.
Manage your early-out business, accept payments at point of service and create payment plans for scheduled care and emergency visits.